AQ333 (https://aq333.xyz) places the highest importance on user privacy. This Privacy Policy explains how we collect, use, and protect your personal information. By creating an account or using the platform, you agree to this Privacy Policy. Please read it carefully before using AQ333 for the first time.
1What Information We Collect
When you create an account and use our services on AQ333, we collect various types of information. This data is used to provide you with better service and to maintain platform security.
Personally Identifiable Information
- Full name & date of birth
- Email Address & Mobile Number
- National ID or passport number (for KYC verification)
- Current address
Financial Information
- Payment method details (bKash, Nagad, Rocket number)
- Transaction history — records of deposits & withdrawals
- Bank account details (where applicable)
Technical Information
- IP Address & Device Identifiers
- Browser type & operating system
- Login time, session duration & gaming history
- Cookies & Local Storage Data
We only collect information that is genuinely necessary to provide you with our services. Collecting excessive or irrelevant data goes against our policy.
2How We Collect Data
AQ333 collects your information in several ways. Here is what you should know about each method:
Direct collection
Information you provide directly — during registration, login, deposit forms, or when contacting our support team — is stored. Providing this information is entirely your choice, though certain services may not be available without it.
Automated collection
When you use AQ333, our system automatically records certain technical information, including your IP address, device details, page visit timestamps, and browsing behavior. This data helps improve platform security and performance.
Via Third Parties
Some information may be received from payment providers and identity verification services. In such cases, the respective third party's own privacy policy also applies.
AQ333's support team will never ask for your password or OTP. If anyone requests this information, it may be a fraud attempt — please report it to us immediately.
3Purpose of Data Use
Your information is used for specific and legitimate purposes only. AQ333 uses your data for the following:
| Purpose | Data Used | Basis |
|---|---|---|
| Account Creation & Management | Name, email, mobile | Contractual |
| Payment Processing | Payment & Banking Details | Contractual |
| Identity Verification (KYC) | NID/Passport, Address | Legal Obligation |
| Security & Fraud Prevention | IP, Device, Logs | Legitimate Interest |
| Promotions & Bonus Offers | Gaming Behavior & Preferences | Consent |
| Customer Support | Communication History | Legitimate Interest |
Your information will not be used beyond the purposes stated above. If we ever need to use it for a new purpose, you will be informed beforehand.
4Data Sharing & Disclosure Policy
AQ333 does not sell or rent your personal information. However, data may be shared in certain circumstances:
Service Providers
We work with trusted third-party service providers to operate our platform — including payment gateways, KYC verification services, and cloud hosting providers. These parties receive only the data required for their specific role and are bound to uphold our privacy standards.
Legal Obligation
We may be required by law to disclose information in response to court orders, regulatory authority requests, or national security requirements. In such cases, only the necessary information and minimum amount required will be shared.
Business Transfer
In the event of a change in AQ333's ownership or a merger, user data may be transferred. However, the protections under this Privacy Policy will continue to apply.
We never share your information with third parties for marketing or advertising purposes. Keeping your identity fully confidential is our commitment.
5Cookies & Tracking Technologies
AQ333 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience.
Cookies We Use
- Essential Cookies: Login sessions, security tokens — the site cannot function without these
- Performance Cookies: Page load speed and error tracking — helps improve platform performance
- Preference Cookies: Saves language, theme, and other user preferences
- Analytics Cookies: To understand overall usage patterns (not personally identifiable)
Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the site.
6Data Retention & Deletion
Your data is not retained longer than necessary. AQ333's data retention policy:
- Active account data: retained for as long as the account remains active
- Transaction records: up to 7 years as required by law
- Support conversations: up to 3 years
- Log files & security data: up to 12 months
- Closed account data: deleted once legal obligations are fulfilled
Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.
If you request account closure, we will delete or anonymize your personal information as quickly as possible, unless we are required to retain it by law.
7Your Rights
As an AQ333 platform user, you have the following rights:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to rectification
If your information is inaccurate or incomplete, you may request a correction.
Right to Erasure
You may request deletion of your personal data under certain circumstances.
Right to Restrict Processing
You may request that your data processing be restricted while any dispute is ongoing.
Right to Data Portability
You have the right to receive your data in a portable format and transfer it elsewhere.
Right to Object
You may object to marketing communications or certain types of data processing.
To exercise any of these rights, email us at [email protected]. We typically respond within 30 days. Identity verification may be required in some cases.
8Children's Privacy
AQ333 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
Age is verified at registration and confirmed through the KYC process. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.
If you become aware that a minor has created an account on AQ333, please notify us immediately. Responsible gaming is our top priority.
9Policy Changes & Notifications
AQ333 may update this Privacy Policy as needed. For significant changes, we will:
- We will send advance notice to your registered email
- We will clearly announce the changes on our website
- We will update the "Last Updated" date at the top of the policy
- Re-consent may be required for significant changes
Continued use of AQ333 after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
10Contact & Complaints
If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. We're always here to help.
Support hours
Active 24/7
7 days a week
After a complaint is submitted, we aim to resolve it within a maximum of 30 business days. If a complex case requires more time, you will be notified in advance.